**Return Policy**

At Klex Sneakers, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free return process, subject to the following terms:

​

1. **Eligibility for Returns**:
   - You may return unworn, unwashed, and undamaged merchandise within 30 days of the delivery date for a full refund or exchange.
   - All returned items must be in their original packaging, with tags attached, and accompanied by the original receipt or proof of purchase.

 

2. **Exclusions**:
   - Certain items, such as clearance or final sale items, are not eligible for return unless they are defective or damaged upon receipt.
   - We do not accept returns on items that have been personalized, customized, or altered.

 

3. **Initiating a Return**:
   - To initiate a return, please contact our customer service team at [Contact Email] to request a Return Authorization (RA) number.
   - Once you receive your RA number, please securely package the item(s) and include the RA number on the outside of the package.
   - Ship the item(s) back to us using a trackable shipping method of your choice. Please note that return shipping costs are the responsibility of the customer.

 

4. **Refunds**:
   - Upon receipt and inspection of the returned item(s), we will issue a refund to the original form of payment within 7-10 business days.
   - Shipping and handling charges are non-refundable, except in cases where the return is due to an error on our part or the item is defective or damaged.

 

5. **Exchanges**:
   - If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting your RA number.
   - Exchanges are subject to product availability. If the desired item is not available, we will issue a refund for the returned item(s) instead.

 

6. **Damaged or Defective Items**:
   - If you receive a damaged or defective item, please contact us immediately upon receipt to arrange for a replacement or refund.
   - Photos of the damaged or defective item may be required to process your claim.

 

7. **Non-Compliance**:
   - Klex Sneakers reserves the right to refuse returns that do not comply with our return policy. In such cases, the item(s) will be returned to the customer at their expense.

 

8. **Contact Us**:
   - If you have any questions or concerns about our return policy, please contact our customer service team at [Contact Email].

 

By making a purchase from Klex Sneakers, you agree to abide by our return policy. This return policy is subject to change without prior notice. Please check our website for the most up-to-date information regarding returns and exchanges.